Products » Service Management » Service Orders Software
Service Scheduler / Dispatch Portal
Quality scheduling is critical to operational efficiency – and revenue – in the world of service managers. Streamline and simplify the dispatch of your service teams with SouthWare’s Web-based Service Scheduler and Dispatch Portal. We take the guess work out of resource planning and accelerate your key scheduling processes.
SouthWare centralizes service team availability and location, assignment requirements, and more, so you can deploy and manage field employees with zero conflicts at lower administrative cost.
Access the full potential of your calendar with alternate views by day, week, month, and technician. The user friendly calendar delivers real-time tracking of your service calls and ensures your team’s time is maximized. The preview function gives you instant access to order details and enables you to “zoom in” and make quick changes to scheduled work assignments with the click of mouse. And the optional technician mapping function provides driving routes for assignment locations.
- Get a birdseye view of your service department, open orders and dispatching
- Preview and edit scheduled assignments and orders online
- Alternate calendar views by day, week, month, and technician
- Make changes on the fly with the ease of drag and drop functionality
- Integrate with Microsoft Mappoint to get field technicians in the right place at the right time
Our service management system puts you in control–from ticket entry and invoicing to technician tracking to customer payment and resolution.
- Streamline invoicing
- Simplify complicated sales situations
- Reduce administrative costs
- Increase accuracy and reduce the complexities of service contract management
- Minimize the workload of managing service orders
- Dispatch and schedule technicians and analyze productivity
- Improve equipment tracking and stay on top of rapidly moving equipment
- Improve your control over warranty handling
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You can also contact us at 800.547.4179 orinfo@southware.com