Service Orders Software

SouthWare's Service Orders - Software To Manage Your Service Orders

Service orders are the heart of your service business. You need to take your customer requests quickly, schedule normal service calls, get the work assigned, keep track of the status of the work, and get the work billed when it’s done. With Service Orders you get the help you need to record, dispatch, schedule, track, assign, and close service orders with minimum work and maximum results.

Quickly record the important facts about every request for service
Efficiently handle both your regularly scheduled and your on-demand service requests
Get the right technician dispatched or assigned to a service order
Know the current status of each service order and know which ones need special attention
Quickly record the parts and services used on a service order
Ensure that a service order is billed accurately and promptly
Know the service history of each customer and piece of equipment
Make sure that fees such as travel or zone charges are charged when appropriate
Eliminate errors by ensuring that contract rates, limits, and coverages are automatically considered on service orders
Instantly answer your customers’ questions about the status and details of the work being done for them
Evaluate the work being done by each of your technicians and service locations